| 1. |
Can
I buy cabinets online? |
| 2. |
I
want to change my order. What should I do? |
| 3. |
I
want to cancel my order. What should I do? |
| 4. |
Where
can I order customized products? |
| 5. |
Can
you send me some product literature? |
| 6. |
How
do I replace a broken or damaged items on my cabinet? |
 |
| 1. |
Can
I buy cabinets online? |
| |
At
this time our products are available only through
our showrooms or dealers. To purchase any cabinetry
or accessories, please visit a
Hanssem showroom or dealer. |
 |
| 2. |
I
want to change my order. What should I do?
If you are a dealer, you must notify Hanssem of any
changes within 48 hours. Requests for changes after
48 hours will be considered, based on Hanssem's ability
to accommodate them and will incur a net charge of $25.00
plus material and labor incurred, per order. At this
time, new lead time will be based on the changes made.
If you are consumer dealing with our dealer, please
contact your local dealer since the policy varies upon
each dealer. |
 |
| 3. |
I
want to cancel my order. What should I do?
If you are a dealer, Acceptance of "Confirmation"
is final and binding, no cancellation will be allowed.
If you are consumer dealing with our dealer, please
contact your local dealer since the policy varies upon
each dealer"."
|
 |
| 4. |
Where
can I order customized products?
If you are a dealer, please fax, to Hanssem, a detailed
drawing of the item you want along with the material
and the color of the item. Hanssem will fax back a price
quote for the item.
If you are a consumer, please contact your designer,
who will be working with you to develop your design
within the production constraints. |
 |
| 5. |
Can
you send me some product literature?
Yes we can! To order printed literature, please click
here.
|
 |
| 6. |
How
do I replace a broken or damaged items on my cabinet?
If you are a dealer, please contact our main office
with information requested as Claims, After Service
or Warranty items. Hanssem’s customer service
Team will contact you or the customer as the situation
requires.
If you are a consumer, please contact your dealer.
Please provide cabinet size, description and cause of
the damage.
|